Question 1 (Multiple Choice Worth 2 points)_____ reports summarize the performance of critical activities.Ad hocExceptionDetailedKey indicatorQuestion 2 (Multiple Choice Worth 2 points)_____ reports include only information that falls outside certain threshold standards.Ad hocExceptionDetailedKey indicatorQuestion 3 (Multiple Choice Worth 2 points)To effectively manage by exception (i.e., use exception reports), the company must first create:performance standardsbest practicesuser information requirementsemployee evaluation guidesQuestion 4 (Multiple Choice Worth 2 points)Which best describes the NoFly list at the Transportation Security Agency?Routine reportAd hoc reportDetailed reportException reportQuestion 5 (Multiple Choice Worth 2 points)_____ reports contain special information not found in routine reports.Ad hocDrill-downKey-indicatorExceptionQuestion 6 (Multiple Choice Worth 2 points)The drawbacks of ERP systems include all of the following except:they are complexthey are time-consuming to implementcompanies may need to change existing business processes to fit the softwarethey consist of modulesQuestion 7 (Multiple Choice Worth 2 points)_____ systems provide interactive communication with the customer throughout the organization.Collaborative CRMOperational CRMAnalytical CRMTransactional CRMQuestion 8 (Multiple Choice Worth 2 points)_____ systems study customer behavior and perceptions to provide business intelligence.Collaborative CRMOperational CRMAnalytical CRMTransactional CRMQuestion 9 (Multiple Choice Worth 2 points)_____ includes those areas where customers directly interact with the company.Analytical CRMCustomer-facing CRMCustomer-touching CRMTransactional CRMQuestion 10 (Multiple Choice Worth 2 points)When customers help themselves, often through electronic touch points, this process is called:analytical CRMcustomer-facing CRMcustomer-touching CRMtransactional CRMQuestion 11 (Multiple Choice Worth 2 points)AT&T sells telephone services that include local and long-distance service, voice mail service, caller ID, and digital subscriber line access to the Internet. This is a form of:up-sellingcross-sellingbundlingcustomer relationship managementQuestion 12 (Multiple Choice Worth 2 points)_____ are applications and technologies with which customers interact and typically help themselves.Customer facing CRM applicationsUp-selling activitiesCustomer touching applicationsOutbound telesalesQuestion 13 (Multiple Choice Worth 2 points)In _____, tasks are performed by computers physically removed from the user and accessed over a network, particularly the Internet.edge computingvirtualizationintranetscloud computingQuestion 14 (Multiple Choice Worth 2 points)_____ is the process in which parts of Web site content and processing are located close to the user to decrease response time and lower processing costs.Edge computingVirtualizationGrid computingUtility computingQuestion 15 (Multiple Choice Worth 2 points)Processing speed increases with all the following except:increased bus widthincreased line widthincreased clock speedincreased word lengthQuestion 16 (Multiple Choice Worth 2 points)The _____ is measured in megahertz or gigahertz.clock speedword lengthbus widthbandwidthQuestion 17 (Multiple Choice Worth 2 points)The _____ is the size of the physical paths down which the data and instructions travel in the CPU.word lengthbus widthline widthbandwidthQuestion 18 (Multiple Choice Worth 2 points)Gordon Moore (with Moore’s Law) predicted that microprocessor complexity would do which of the following?double every yeardouble every two yearsincrease slowlydecrease slowlyQuestion 19 (Multiple Choice Worth 2 points)The set of computer instructions that provides specific functionality to a user is called:transaction processing softwareapplication softwaregeneral softwaresystems softwareQuestion 20 (Multiple Choice Worth 2 points)_____ is software whose source code is available at no cost to developers and users.FreewareSharewareOpen systemsOpen source softwareQuestion 21 (Multiple Choice Worth 2 points)The main system control program is the _____.operating systemcache softwarevirtual memorymultithread registerQuestion 22 (Multiple Choice Worth 2 points)_____ means that two or more programs can run on the computer system at the same time.MultithreadingmultitaskingTime-sharingTime-sharingQuestion 23 (Multiple Choice Worth 2 points)_____ are programs that sort records and create directories and sub-directories.System utilitiesGeneral application softwareSystem performance monitorsSystem security monitorsQuestion 24 (Multiple Choice Worth 2 points)_____ are programs that manage the processing of jobs on a computer system.General application softwarePersonal application softwareSystem performance monitorsSystem security monitorsQuestion 25 (Multiple Choice Worth 2 points)A(n) _____ refers to the flow of materials, information, money, and services from raw material suppliers, through factories and warehouses to the end customers.business processmanufacturing processsupply chainenterprise resource processQuestion 26 (Multiple Choice Worth 2 points)Packaging, assembly, or manufacturing take place in which segment of the supply chain?upstreaminternaldownstreamexternalQuestion 27 (Multiple Choice Worth 2 points)_____ are the physical products, raw materials, and supplies that flow along a supply chain.Reverse flowsReverse logisticsMaterial flowsFinancial flowsQuestion 28 (Multiple Choice Worth 2 points)_____ involve money transfers, payments, credit card information and authorization, payment schedules, e-payments, and credit-related data.Reverse logisticsMaterial flowsInformation flowsFinancial flowsQuestion 29 (Multiple Choice Worth 2 points)In the _____, the production process begins with a customer order.inventory modelpull modelvertical integration modelpush modelQuestion 30 (Multiple Choice Worth 2 points)Which of the following is not a basic role of managers?interpersonalentrepreneurialinformationaldecisionalQuestion 31 (Multiple Choice Worth 2 points)Being a figurehead and leader is part of the _____ managerial role.interpersonalentrepreneurialdecisionalconfrontationalQuestion 32 (Multiple Choice Worth 2 points)In the _____ phase of the decision making process, managers examine a situation and identify and define the problem.choicedesignintelligenceconsiderationQuestion 33 (Multiple Choice Worth 2 points)Success in the _____ phase of the decision making process results in resolving the original problem, and failure leads to a return to previous phases.implementationchoicedesigndesignQuestion 34 (Multiple Choice Worth 2 points)Decisions today are becoming _____ complex, due to _____ uncertainty in the decision environment.less, decreasedmore, decreasedless, increasedmore, increasedQuestion 35 (Multiple Choice Worth 2 points)Which type of decision requires a combination of standard solution procedures and individual judgment?structuredsemistructuredunstructuredinformationalQuestion 36 (Multiple Choice Worth 2 points)The information systems planning process proceeds in which order?organization mission – organization strategic plan – IS strategic plan – new IT architectureorganization strategic plan – organization mission – IS strategic plan – new IT architectureIT architecture – IS strategic plan – organization strategic plan – organization missionIS development projects – IS operational plan – new IT architecture – organization missionQuestion 37 (Multiple Choice Worth 2 points)Which of the following systems acquisition methods results in software that is controlled by another company, may be difficult to enhance or modify, and may not support desired business processes?prototypingend-user developmentbuy optioncomponent-based developmentQuestion 38 (Multiple Choice Worth 2 points)Which of the following systems acquisition methods forces staff to systematically go through every step in the development process and has a lower probability of missing important user requirements?systems development life cycleprototypingend-user developmentobject-oriented developmentQuestion 39 (Multiple Choice Worth 2 points)_____ is a method of delivering software, in which a vendor hosts the applications, and customers access these applications over the Internet.Software-as-a-serviceLeasing applicationsexternal acquisitionBuy the applicationsQuestion 40 (Multiple Choice Worth 2 points)_____ feasibility concerns a firm’s policies and politics, power structures, and business relationships.technicaleconomicorganizationalbehavioralQuestion 41 (Essay Worth 5 points)Compare and contrast grid computing, utility computing, and computing on demand.Question 42 (Essay Worth 5 points)Describe the five generations of programming languages.Question 43 (Essay Worth 5 points)Describe the three flows along a supply chain.Question 44 (Essay Worth 5 points)Compare and contrast the various strategies for acquiring IT applications.